Unlocking Potential: A Conversation with Cate Wilkes.
In this episode, Cate Wilkes shares her journey from the mortgage industry to leadership development, emphasizing the importance of personal growth, collaboration, and creating a safe environment for ideas. She discusses her experiences at Fannie Mae, her learning from Bob Proctor, and the significance of intuition and trust in leadership. The conversation highlights the need for leaders to invest in themselves and foster a culture of psychological safety within organizations.
Takeaways
Invest in yourself to achieve more.
Personal development is crucial for success.
Intuition can lead to inspired actions.
Collaboration should focus on mutual benefit.
Psychological safety fosters open communication.
Thought is the first cause of our actions.
Understanding different perspectives is vital.
Trust is built through authentic relationships.
Leaders must create a safe environment for ideas.
Continuous growth is essential for personal and professional success.
Chapters
00:00 Introduction to Cate Wilkes and Her Journey
02:16 Transformations at Fannie Mae
07:24 The Importance of Personal Development
09:48 Learning from Bob Proctor
11:30 Comparing Bob Proctor and Tony Robbins
16:24 The Power of Thought and Perception
19:56 Intuition and Inspired Action
23:47 The Role of Collaboration in Leadership
27:38 Building Trust and Authentic Relationships
35:29 Creating a Safe Environment for Ideas
45:07 Investing in Yourself for Growth
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Hello, welcome everybody to
another episode of Arthur's
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Roundtable.
Super grateful for people
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listening in and thank you for
your recommendations for podcast
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guests and also participating
and sharing the podcast with
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others.
We really, really appreciate it.
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And today I'm super happy to
have Kate Wilkes with us and
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talk about her journey.
And I hope you enjoy it.
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I'm sure you will.
So Kate, please tell us a little
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bit about you in the beginning
and your journey.
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Love to hear about it.
Thank you, Arthur.
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First of all, thank you so much
for having me here.
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What an honor and a pleasure to
spend time with you.
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I own it.
You know, it's interesting, we
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were just talking about New
York.
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So I grew up in New York.
I went to College in Virginia.
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Right out of college, I went
into the mortgage business and
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really spent the majority of my
career in mortgage banking.
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Weathering the credit crisis.
I'm sure you know, most people
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remember that weathering the
credit crisis and then really
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finding a new aspect of who I
was and that was someone who
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wanted to go in and make life
better for people.
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I ended up in consulting during
the credit crisis, moved over
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into the consulting realm, first
as an independent and then with
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KPMG and their credit risk and
mortgage advisory practice,
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which was really, really
enlightening.
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Working with top ten banks in
the US from the standpoint of
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how do we help them integrate
all of this regulatory change
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that was coming through.
You know, as you know, when
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there's any regulation in the
banking industry, it affects 3
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areas, people, process and
technology.
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And so with KPMGI, got to do
that work.
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It was a lot of fun, a lot of
travel and a lot of late nights,
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but I really loved it.
And then from there, I was
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actually recruited by Fannie
Mae.
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So Fannie Mae as an organization
has gone through multiple
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transformations even in the last
decade, but this transformation
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was inside Colonel.
And so I was contacted by a
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recruiter and they said, look,
we know you have industry
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experience, we know you have
consulting experience, and we'd
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love for you to come and join
the team.
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So I did not really knowing what
I was getting into what.
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Was that like, I mean, it's,
it's kind of corporate, but kind
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of government, right?
So it's got to be a little
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different than what you're
experiencing at KPMG, right?
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Absolutely.
You know, it's Fannie Mae is
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still a quasi government
organization.
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They're still in receivership or
conservatorship, excuse me,
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working with the components of
the transformation.
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So McKenzie had been there
before I entered the picture and
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created a beautiful internal
target operating model.
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And so the implementation of
that model, trying to work
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through the complexity of the
organization, very matrixed
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organization and definitely, you
know, on an org chart chart, not
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an easy simple diagram, but then
also an organization that was
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regulated or is regulated by the
Federal Housing Finance
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Administration.
So the FHFA was involved in
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everything, every aspect of what
we did.
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So it did create complexities
for me.
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I will be very honest with you,
Arthur.
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You know, at my level, the VP
level, I didn't have a lot of
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direct contact in those
conversations.
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My mission was really around
growing and developing leaders,
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and that's what I realized.
Human development role.
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Not officially, but what I
realized was that when I took, I
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took on three different teams
and when I entered that
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organization, it was really it
was more the first month or even
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2 months was around creating
awareness for me around where
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the opportunities were, where
were people really struggling to
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hit the numbers.
And so in my role, I had
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everything from account
management all the way through
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the value chain of a mortgage to
servicing sale re OS working
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with the servicing division.
But the one thing that I knew I
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could impact, so I had the same
product, the same pricing,
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pretty much the same market
execution as every other team.
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But what I realized was if I
just worked with the individuals
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on the team, if I just help them
to see the potential, if I help
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them to identify opportunity, if
I help them have different
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conversations with our customers
that we could uncover areas
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where, number one, they didn't
even see the opportunity, but #2
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we could capitalize on it and
lead the conversation.
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And so that's what I did.
I mean, when I got there, we
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were doing around 4 billion.
The next year we went to 8
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billion, and then then 12
billion eleven months later in
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production.
And it was all because of
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developing people.
So one would think that that
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would be naturally what you'd
do.
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What you suggested was your edge
was something you would think
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people would do.
I mean, I'm not trying to be as
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smart as I'm just saying, but
the other divisions just sit
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behind their door and not
talking to the people.
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You know, if it was as much that
Arthur as it was Fannie Mae,
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when I when I started there, it
was very interesting because I
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went in to the organization at a
higher level.
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There were people that had been
there for 25 years that were
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looking to be at the officer
level that we're not there.
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But what happens, I think what
happens when an individual is
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that a company for that amount
of time, like straight without
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any other experience, What
happens is you myopic.
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This is my opinion.
I think you get myopic you, you
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begin to only think within the
four walls of what you're doing
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without generating ideas.
You know, I was married to a
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military officer.
We moved a lot over the course
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of my career and what and so I
had different jobs, but what
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that gave me was perspective.
It gave me insight.
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It helped me to adapt to
different markets.
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I learned that when I worked in
the southern states, for
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example, Texas, Alabama,
Georgia, that the sales
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conversation was very different.
It was about understanding who
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they are and what their family
was about and what they did on
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the weekend.
Whereas in the Northern tier,
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like up in New York, it's like
boom.
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You get right to the point, you
get to the conversation and
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they're out the door.
Let's do a trade or not, right?
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Yeah.
So it's kind of like visiting
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foreign countries.
If you haven't, you don't have
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that you, you just can make some
make up some opinion about what
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it's like to be in the US versus
somewhere else or somewhere else
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versus the US, for example.
But unless you've been there,
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you really don't know, right?
You really don't know that's
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that's very honestly, that's a
very insightful comment.
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And and I'll tell you why.
What that same thought, that
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same train of thought can be
true in any aspect of our lives.
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We don't sit in the seat of
someone else.
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This is why I love the idea of
intellectual curiosity.
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I love the idea of personal
growth and development.
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Because if I see something in
you, Arthur, that I really like
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about you, that I admire about
you, the only way that I can see
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that is if it's in me.
I just haven't activated it.
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So even yeah, yeah, with the the
work that I'll be doing with
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Spark Brilliance.
So Spark Brilliance is
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leadership activation
organization.
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They don't do leadership
programs or leadership training.
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They actually teach the leaders
in an organization how to
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activate not only their
potential, but the potential of
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the people that that work under
them, that report to them.
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And I'm excited to do some
coaching with them and some
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facilitation because this is
exactly what I think will
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transform organizations.
Not only the organization
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itself, but the experience that
people have at work.
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And how much time do you spend
at work?
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I mean, at least.
All of it, yeah.
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Yeah, so.
It's, I've always been, those
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are hyperbolic worlds awards.
I've often been in a position
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where the only choice was to run
through the wall and get
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something done.
And so it was about execution
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and results.
And so I'm awful.
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And, and I admit I've only been
in one corporate environment in
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my career.
And it was just fascinating
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because it was kind of a lark.
But there is a lot of talk about
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executive development and what
you're Speaking of.
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I'll admit that I've often said,
well, wait a minute, we just
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you, you know what your contract
says, know what your incentives
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are, know what results you're
trying to get, Just go do it.
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And so I know there's a lot more
to it.
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And I lived in a bubble for a
long time, being in New York and
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so forth.
But it's fascinating to me to
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hear because I think that
there's a lot to be said for
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personal development because
people, you're no good to
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anybody else unless you take
care of yourself first, right?
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Yeah.
That's what that's what I think
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you're you're trying to do.
Yeah, it's, you know, when I
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worked with Bob Proctor, so I
love fanning me at the end of of
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2018 decided to step totally
away from corporate for another
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a number of reasons.
First and foremost, my older
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brother passed away.
That was difficult.
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He was my best friend and then
shortly thereafter my parents,
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my dad, and then three months
later my mom.
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So very, very a lot of.
Experiences run after another,
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yeah.
Yeah, so I, you know, I decided
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to step away just to kind of
breathe, to exhale. 2019 is when
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I met Bob Proctor.
And when I met Bob Proctor, I
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said to, I said I'm going to
hire you.
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I want you to work with me.
I want you to teach me
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everything that you know.
I ended up getting certified in
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his work and then invited into
his inner circle.
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So I became a success advisor
for Bob.
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We were doing a global
expansion, but it was all
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centered around, yes, it was a
strategy, an organizational
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strategy, but it was dependent
on #1 each of us growing
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individually and then growing
together as a team.
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And Bob was ahead of that.
He was just a beautiful leader
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that called out, you know, we
were talking about Seeds of
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Greatness, the book.
He called out Seeds of Greatness
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with ease.
It was part of who he was.
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And I thought to myself, I want
to be part.
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I want to be like that because I
want when I am in the presence
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of anybody, whether it's
personally or professionally, I
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want to leave them inspired.
I want them to know that I see
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them, I see the potential in
them and I see the opportunities
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that are available to them.
That's really.
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A noble, noble point of view.
Would you mind?
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Before you go out and don't lose
that thought, share with the
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group what Bob Proctor does.
Bob Proctor, they would say,
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arguably was one of the foremost
authorities on human potential
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and success.
So Bob got his start, I would
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say in the 1960s.
He was given a book, Think and
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Grow Rich, by one of his close
friends, Napoleon Hill.
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Napoleon Hill was thinking and
Bob read that book every day for
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61 years.
Every single day.
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Wow.
And so he the way that Bob
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thought, the way that he acted,
the way he operated his life was
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based on the principles in
thinking grow rich.
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And he would say to me so many
times I would say, but Bob, what
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about this?
What about this?
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And he would look at me and he
would say your only problem is
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you, and your only solution is
you.
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Meaning to say that we create
our own issues by the way that
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we think.
You know, thought is the first
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'cause.
And so he also taught me a lot
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about universal law and the law
of cause and effect is known to
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be the law of laws.
And the first 'cause is always
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the way that we think about
something.
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Yeah.
So the last page of that book
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says if it's going to be, it's
up to me, right?
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That was the whole thing.
Exactly.
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So Bob built, he actually built
several businesses around the
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success principles.
And then I want to say it was
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long, about 2006, Sandy
Gallagher joined him.
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Sandy was an attorney on Wall
Street, one of the top MA
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attorneys on Wall Street.
She went to one of his seminars.
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And the way that she puts us as
list, I wish I could just unzip
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my head.
You could pour it all in.
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We could zip it back up.
And if only it was that easy,
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right?
But she began to work with him.
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So Bob was really the creative
genius.
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He was a master at communicating
the material and Sandy was the
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financial genius running and
operating the firm.
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So most people know Tony Robbins
compare.
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I'm not asking you to do
anything other than just Give
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your opinion is can you make a
comparison between Proctor and
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Tony Robbins?
That is a great question.
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You know what, Arthur?
I would say this because Tony
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actually started his career
reading Thinking Grow Rich and
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he says that.
I mean, that was one of the very
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first books he started.
I would say that between Tony
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and Bob, they just expressed the
principles differently.
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Tony is all about House of
emotion and impact and living up
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to your full potential.
Bob was like that too.
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He just taught it in a different
way.
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Bob really taught from the way
that the mind works.
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When you think about the mind,
the conscious mind, the
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subconscious mind, he taught
really this flow, this idea that
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we live on three planes of
existence at the same time
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simultaneously.
We live on the spiritual plane.
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So when you think about, you
have a thought or you have an
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idea, you get emotionally
involved with that idea.
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So that's the intellect.
So from the spirit to the
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intellect.
And then the physical is like
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when you started your company,
you had this idea, you got
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emotionally involved with it,
you started taking action, and
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then the actions created a
certain result.
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I think where people get tripped
up, and Tony does a good job
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with this as well, is that we
get involved, emotionally
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involved with results that we
don't want.
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So for example, if I try
something for the first time and
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I don't get the result I want,
it's very common for the human
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condition to go right to the
conversation that says maybe I'm
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not cut out for this, or
founders go through this a lot.
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Maybe this isn't right, or maybe
I'm not good enough, or maybe I
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don't have the right education.
Or maybe, maybe, maybe we start
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questioning and doubting
ourselves rather than saying,
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OK, that didn't work.
What can I do differently?
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So it's fascinating.
I super appreciate this
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conversation that would you
argue that when you try
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something and it doesn't work,
people who tend to be successful
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say, OK, now I need to adjust.
It's not that I'm no good.
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It's not that the idea might not
be you have to adjust, right?
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OK, so that didn't work.
How about if I change this, this
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and this and then try it again
like AB testing to oversimplify
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it, right?
Yeah, absolutely.
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So here's something when if I
say I want to do something, I
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get involved with that idea.
I get excited about it.
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Napoleon Hill calls it a burning
desire like that first, you
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know, that's the first principle
of success, is you have to have
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a burning desire to create
something.
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And so I get emotionally
involved.
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I start taking action, maybe
gathering resources, whether
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it's funding or people, you
know, talent.
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So I get to a place where I'm
ready to go.
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I take action and then, oh,
something doesn't work out
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right.
Well, the five senses, I believe
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that our five senses were really
designed to help us make meaning
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out of the physical world.
You can't use your 5 senses in
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the spiritual realm or the
intellect, one for one.
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So if I say OK, I got this
particular result so I can hear,
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00:15:40,520 --> 00:15:43,240
see, smell, taste or touch the
result and the result is not
287
00:15:43,240 --> 00:15:46,080
what I want, then I have one of
two choices.
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00:15:46,080 --> 00:15:48,400
I can get in harmony with what I
don't want.
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00:15:48,960 --> 00:15:53,600
The result I get in harmony with
the result or and then get go
290
00:15:53,600 --> 00:15:56,440
back and get in harmony with my
goal and say, what do I want to
291
00:15:56,440 --> 00:15:59,080
create?
Where can I make an adjustment?
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00:15:59,480 --> 00:16:01,960
Is it in my thinking?
Because thought is the first
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'cause so can I think about this
a different way?
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00:16:04,720 --> 00:16:07,480
And this is where your higher
faculties come into play.
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00:16:08,200 --> 00:16:11,280
Your perception, your will, your
reason, your imagination, your
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00:16:11,280 --> 00:16:14,800
intuition and your memory.
Our memory can serve us in a
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00:16:14,800 --> 00:16:17,640
very very positive way if we use
it like.
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Totally.
So I missed it.
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00:16:19,680 --> 00:16:23,080
It's the intellectual plane, the
emotional plane.
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Describe the planes again.
Yeah, so it just from, you know,
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energy moves from a higher to a
lower potential.
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00:16:29,160 --> 00:16:32,640
So if I'm on the spiritual
plane, have you ever been in a
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00:16:32,640 --> 00:16:35,320
situation where you said, wow,
that dropped in out of the blue
304
00:16:35,320 --> 00:16:38,560
or I got this idea out of the
blue and and.
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00:16:38,720 --> 00:16:41,200
All the time.
Like to me, it's I've just
306
00:16:41,240 --> 00:16:43,200
settled on that.
The universe has my back.
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00:16:43,200 --> 00:16:44,760
And so that's where that came
from, right?
308
00:16:44,760 --> 00:16:46,680
That's the way I look at it.
Exactly.
309
00:16:47,120 --> 00:16:48,520
Exactly.
And this can be measured.
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00:16:48,520 --> 00:16:52,440
I mean people, some people still
say this is woo woo, but I can
311
00:16:52,480 --> 00:16:54,520
assure you this can all be
measured.
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00:16:54,520 --> 00:16:57,880
I mean we Carillion photography
can measure the energy coming
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from a person.
So if the energy is emitting
314
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from the human body, the energy
can interact with the
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00:17:03,560 --> 00:17:06,240
atmospheric energy and the ether
around us.
316
00:17:06,480 --> 00:17:09,599
Totally agree, it's all.
Vibration, yeah.
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00:17:10,040 --> 00:17:12,200
So the spiritual plane is the
highest plane.
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It's the highest potential.
Then the intellect, so you get
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00:17:16,119 --> 00:17:19,000
an idea, comes into the
conscious mind and then the
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00:17:19,000 --> 00:17:22,680
physical, which is where, you
know, you take action to create
321
00:17:22,680 --> 00:17:26,200
a physical result or what we
know as manifestation.
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00:17:26,240 --> 00:17:29,680
You know, in some circles it's
always flows from a higher to a
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00:17:29,680 --> 00:17:33,880
lower potential, which means
that if we're getting involved
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00:17:33,880 --> 00:17:36,600
with the result that we don't
want and the result is on the
325
00:17:36,600 --> 00:17:39,080
physical plane, we're operating
at the lowest level of
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00:17:39,080 --> 00:17:41,480
potential.
Or if the result, what you said
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00:17:41,480 --> 00:17:46,040
earlier is if the result is not
what we intellectually first
328
00:17:46,040 --> 00:17:50,000
thought it would be, you either
have to adjust or get in
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00:17:50,000 --> 00:17:53,560
alignment with the result.
But then wouldn't you have to
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00:17:53,560 --> 00:17:56,480
intake to selectually say OK I'm
OK with that result?
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00:17:56,600 --> 00:17:58,320
Well, there's a couple things to
it.
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00:17:58,320 --> 00:18:01,040
So if I have a result that I
don't want, in other words, it's
333
00:18:01,040 --> 00:18:04,360
not what I expected, I can look
at that in a different way.
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00:18:04,360 --> 00:18:06,520
It's really the power of
perception.
335
00:18:06,520 --> 00:18:10,040
So am I perceiving my seeing
everything about this result
336
00:18:10,040 --> 00:18:13,040
that I need to see?
What part of it can I take
337
00:18:13,040 --> 00:18:14,480
forward?
Can I dissect it?
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00:18:14,480 --> 00:18:17,160
Is there somebody else I can
bring in that can help me see
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00:18:17,160 --> 00:18:19,920
this in a different way?
This is why collaboration is so
340
00:18:19,920 --> 00:18:24,760
powerful because if I'm looking
at something, it's like a beach
341
00:18:24,760 --> 00:18:27,560
ball.
So a beach ball has it's one
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00:18:27,560 --> 00:18:31,160
ball but has different colors.
You know, if it's the striped
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with a different color.
So I can be holding a beach ball
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and I can see the green side and
you can say no, it's red.
345
00:18:37,960 --> 00:18:40,120
Yeah, point of view.
But it's the same thing.
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So that's, that's where we get
into the higher intellectual
347
00:18:44,160 --> 00:18:48,280
faculties, the power perception,
even intuition, you know, into a
348
00:18:48,280 --> 00:18:51,280
science is now talking about
intuition because it's really
349
00:18:51,280 --> 00:18:54,880
the connection between the brain
and the, I think it's the
350
00:18:54,880 --> 00:18:59,360
ganglionic nerve bundle in the
gut, that gut feeling and then
351
00:18:59,360 --> 00:19:01,160
the communication through the
vagus nerve.
352
00:19:01,520 --> 00:19:04,160
So everything is connected,
everything is.
353
00:19:04,880 --> 00:19:08,040
You probably know this, but
Joseph Campbell called the
354
00:19:08,040 --> 00:19:12,880
intuition the Invisible Hand and
the guy that did Star Wars,
355
00:19:12,880 --> 00:19:15,920
whatever his name was.
Oh gosh, I can't remember.
356
00:19:15,920 --> 00:19:17,160
His name's on the tip of my
tongue.
357
00:19:17,960 --> 00:19:20,120
What?
What was the thing in Star Wars?
358
00:19:20,120 --> 00:19:23,800
It was it was the thing that the
signal that you got is at a loss
359
00:19:23,800 --> 00:19:25,640
for the word.
Anyway, the guy that did Star
360
00:19:25,640 --> 00:19:27,400
Wars took it from Joseph
Campbell.
361
00:19:27,720 --> 00:19:31,240
And the invisible hand was the
intuition, which was the thing
362
00:19:31,240 --> 00:19:37,400
that Luke Skywalker got from the
universe to signal that he
363
00:19:37,400 --> 00:19:41,120
should be doing this right.
Wow, confirmation from that's.
364
00:19:41,160 --> 00:19:45,680
How all that came about.
And Joseph Campbell recorded the
365
00:19:46,160 --> 00:19:51,560
his PBS series at Skywalker
Ranch to talk all about that,
366
00:19:51,600 --> 00:19:53,200
right?
It was about a lot of things.
367
00:19:53,200 --> 00:19:55,480
But yeah, that's where that came
from.
368
00:19:57,080 --> 00:19:59,680
Very powerful.
Intuition is very powerful.
369
00:20:00,160 --> 00:20:03,120
It can guide us to inspired
action, which is how I like to
370
00:20:03,120 --> 00:20:06,240
use intuition when something
comes to me, even if it doesn't
371
00:20:06,240 --> 00:20:08,520
make sense.
I might feel like, wow, I have a
372
00:20:08,520 --> 00:20:12,040
hunch to call this person and
haven't talked to them in years,
373
00:20:12,040 --> 00:20:17,080
but and sure enough, like that
person needs a contact that I
374
00:20:17,080 --> 00:20:20,840
have or might have something
that's a missing piece for me.
375
00:20:21,400 --> 00:20:25,400
So it's always the mind.
The conscious mind wants to
376
00:20:25,400 --> 00:20:29,640
logic its way out things that
sound illogical.
377
00:20:29,680 --> 00:20:32,720
That's a well put.
I think that the intuition is
378
00:20:32,720 --> 00:20:37,200
the nudge, and that the more you
listen to it, the better your
379
00:20:37,200 --> 00:20:41,160
radar is and the more likely you
are to not try to rationalize it
380
00:20:41,160 --> 00:20:42,280
away.
Just do it.
381
00:20:42,960 --> 00:20:48,040
Yeah, exactly 1 of the things
Bob was so good about teaching
382
00:20:48,040 --> 00:20:50,120
paradigms.
He talked about paradigms.
383
00:20:50,120 --> 00:20:52,880
Paradigms being mental habits
that are stored in the
384
00:20:52,880 --> 00:20:57,920
subconscious mind that have
almost exclusive control over
385
00:20:57,920 --> 00:21:01,360
how we think, act and operate.
And one of the areas that a
386
00:21:01,360 --> 00:21:05,000
paradigm really rules over is
our logic.
387
00:21:05,520 --> 00:21:09,880
So it might sound like something
like a friend calls and says,
388
00:21:09,880 --> 00:21:12,640
hey, you know, what have you
thought about this or let's go
389
00:21:12,640 --> 00:21:14,520
do that.
And you think to yourself,
390
00:21:14,520 --> 00:21:18,600
that's not logical because
you're basing that solely from
391
00:21:18,840 --> 00:21:21,280
your experience in life up until
today.
392
00:21:22,560 --> 00:21:24,840
So it's not logical.
Compared to what?
393
00:21:24,840 --> 00:21:28,360
And so I always like to in sales
or something called price
394
00:21:28,360 --> 00:21:32,200
conditioning, too expensive
compared to what you know.
395
00:21:32,480 --> 00:21:40,680
So really expanding the idea of
when something comes to us not,
396
00:21:40,720 --> 00:21:44,040
and I'm not saying question or
challenge, but I'm saying think
397
00:21:44,040 --> 00:21:47,640
about it in a more holistic way
even.
398
00:21:47,640 --> 00:21:50,400
I mean, take founders and
founders who are looking for
399
00:21:50,400 --> 00:21:53,600
funding.
I probably get, I don't know, 3
400
00:21:53,600 --> 00:21:57,160
or 4 decks a week from people
that I don't know, I don't know
401
00:21:57,160 --> 00:21:59,040
anything about them.
I don't know what they're trying
402
00:21:59,040 --> 00:22:01,720
to accomplish.
I don't know what space they're
403
00:22:01,720 --> 00:22:04,080
trying to play in, what they
want, how they want to serve in
404
00:22:04,080 --> 00:22:06,080
the world.
To me, if I'm going to connect
405
00:22:06,080 --> 00:22:08,880
somebody to my network, I kind
of know who they are.
406
00:22:09,320 --> 00:22:11,200
I want to know what do they want
to accomplish?
407
00:22:11,200 --> 00:22:13,040
Why are they so in love with
that idea?
408
00:22:13,040 --> 00:22:16,120
Not in a way like they have to
sell me, but I want to see the
409
00:22:16,120 --> 00:22:19,840
passion.
I want to see the desire in that
410
00:22:19,960 --> 00:22:22,960
to create this and how it's
going to play out in the world,
411
00:22:22,960 --> 00:22:25,920
how it's going to make life
better for people.
412
00:22:25,960 --> 00:22:28,760
And I think it really starts
when we want to make life better
413
00:22:28,760 --> 00:22:31,440
for other people.
We have to start inside of us.
414
00:22:31,680 --> 00:22:33,760
No doubt.
There's a friend of mine in New
415
00:22:33,760 --> 00:22:37,200
York, really good guy, wildly
successful.
416
00:22:37,200 --> 00:22:39,960
He started a company that failed
because it was at the wrong
417
00:22:39,960 --> 00:22:43,880
time.
But it was a version of LinkedIn
418
00:22:43,920 --> 00:22:46,920
that was in the throes of when
LinkedIn was catching on.
419
00:22:47,600 --> 00:22:50,440
And his tagline was, it's not
who you know, it's what you know
420
00:22:50,440 --> 00:22:55,240
about who you know, right?
That's what matters.
421
00:22:56,000 --> 00:23:00,920
I mean, you know, in one of my
businesses, as you know, we get
422
00:23:00,920 --> 00:23:06,840
200 decks a month, right?
And people now we ask for them,
423
00:23:06,840 --> 00:23:09,000
meaning we encourage people to
send them to us.
424
00:23:09,000 --> 00:23:10,080
And we don't say don't spend
them.
425
00:23:10,080 --> 00:23:12,080
We don't because that's part of
the business model.
426
00:23:12,560 --> 00:23:15,200
Right.
Until we have a conversation
427
00:23:15,200 --> 00:23:18,400
with somebody, we don't know
whether it's a fit.
428
00:23:18,720 --> 00:23:21,680
Like it's impossible, right?
We don't.
429
00:23:21,920 --> 00:23:25,880
And I think equally as
important, OK, if I'm, if I'm a
430
00:23:25,880 --> 00:23:29,160
founder and I have an idea and I
want to bring that idea to life
431
00:23:29,920 --> 00:23:32,920
and I'm looking to align,
collaborate.
432
00:23:32,920 --> 00:23:35,160
You know, alignment is such a
big word on LinkedIn, but
433
00:23:35,160 --> 00:23:39,000
alignment really starts within,
it starts within us.
434
00:23:39,560 --> 00:23:43,360
And is this part of who I am?
And why is it part of who I am?
435
00:23:43,800 --> 00:23:47,520
So asking ourselves the why
questions first go deeper.
436
00:23:47,760 --> 00:23:50,760
When I'm working with a client,
I always say, you know, I want
437
00:23:50,760 --> 00:23:53,200
you to listen and then I want
you to listen again.
438
00:23:53,200 --> 00:23:56,800
I want you to listen at a deeper
level because there's more.
439
00:23:57,920 --> 00:24:01,360
There's always more.
There's an author whose work I
440
00:24:01,360 --> 00:24:05,360
love to read, Ernest Holmes, and
he talks about these ever
441
00:24:05,360 --> 00:24:09,480
increasing cycles of growth like
there's always another level.
442
00:24:09,480 --> 00:24:13,560
Not from the standpoint of I'm
not good enough where I am right
443
00:24:13,560 --> 00:24:17,920
now or this isn't good enough,
but from the standpoint of OK,
444
00:24:17,920 --> 00:24:20,200
here, here I am.
Here's the benchmark.
445
00:24:20,720 --> 00:24:23,120
Then the question is, how much
better can it be?
446
00:24:24,400 --> 00:24:26,880
How much better, how much
greater can I serve?
447
00:24:26,960 --> 00:24:31,240
In what ways can I serve my
sphere of influence in greater
448
00:24:31,240 --> 00:24:33,880
ways?
How can I be a better person?
449
00:24:33,880 --> 00:24:35,720
Where's the next level of growth
for me?
450
00:24:35,720 --> 00:24:38,680
So it's really starts with
asking good questions, but when
451
00:24:38,680 --> 00:24:42,600
we want something on the outside
and that's not necessarily
452
00:24:42,600 --> 00:24:47,240
coming as fast as we want it to,
the first place I look, at least
453
00:24:47,240 --> 00:24:49,320
for me, when I'm doing
something, the first place I
454
00:24:49,320 --> 00:24:52,000
look is what what has to shift
in me.
455
00:24:52,000 --> 00:24:55,520
Where's, where's the blind spot?
I always work with a coach and I
456
00:24:55,520 --> 00:24:58,760
always will until I take my last
breath because I feel like if
457
00:24:58,800 --> 00:25:03,880
I'm in, yeah, if I'm in a circle
of thought, then I need somebody
458
00:25:03,880 --> 00:25:08,080
to intercept that thought to
change the trajectory of what
459
00:25:08,080 --> 00:25:10,320
I'm doing and how I'm thinking
about what I'm doing.
460
00:25:10,320 --> 00:25:11,760
Swirl out.
Yeah.
461
00:25:12,720 --> 00:25:20,240
Do you I?
I get miffed regularly when I
462
00:25:20,240 --> 00:25:22,560
don't let it bother me.
It's sort of entertainment now
463
00:25:23,320 --> 00:25:28,160
that I have endless amounts of
LinkedIn requests, Invariably
464
00:25:28,760 --> 00:25:31,600
one of the words they use.
You mentioned alignment, but the
465
00:25:31,600 --> 00:25:36,320
one that is used often is
collaborations.
466
00:25:37,040 --> 00:25:40,120
We can collaborate.
And what that means in English
467
00:25:40,120 --> 00:25:44,800
is I want something from you.
And so I think that if I was
468
00:25:44,840 --> 00:25:48,560
soliciting somebody on LinkedIn,
knowing what I've seen on
469
00:25:48,560 --> 00:25:52,280
LinkedIn, the last word I would
use as a collaboration, because
470
00:25:52,280 --> 00:25:55,560
everybody knows that's not what
they're saying.
471
00:25:55,560 --> 00:25:57,360
They're saying I want something
from you.
472
00:25:58,520 --> 00:26:06,200
Yeah, it's, it is very common
that if I accept an invitation
473
00:26:06,200 --> 00:26:09,560
from somebody on the LinkedIn, 5
minutes later I get a message
474
00:26:09,640 --> 00:26:14,800
that says will you look at my
pitch deck or can I set or can I
475
00:26:14,800 --> 00:26:17,600
set up, Can I set up a call with
you?
476
00:26:19,160 --> 00:26:23,080
And I've learned for me, my
primary tool for transformation
477
00:26:23,080 --> 00:26:26,280
is my calendar.
The calendar is the only
478
00:26:26,320 --> 00:26:30,160
documentation that I have where
I can go back and say, how did I
479
00:26:30,160 --> 00:26:33,480
invest my time this week?
Because we can't manage time.
480
00:26:33,480 --> 00:26:36,280
We can only manage activities
when you think about it.
481
00:26:36,560 --> 00:26:38,640
Totally.
It's so I don't want to lament
482
00:26:38,640 --> 00:26:43,320
on this and we'll get off it.
But when somebody says to me on
483
00:26:43,320 --> 00:26:47,880
LinkedIn, all I need is 15
minute call, I'm going, you just
484
00:26:47,880 --> 00:26:51,880
asked for my most valuable asset
and you saying all it is is
485
00:26:51,880 --> 00:26:53,600
that.
And I'm saying, no, no, it's the
486
00:26:53,600 --> 00:26:56,240
most valuable thing.
Not that my time is more
487
00:26:56,240 --> 00:26:59,160
valuable than anybody else's.
Everybody's time is limited,
488
00:26:59,760 --> 00:27:03,160
right?
And so you've just asked me
489
00:27:03,160 --> 00:27:08,600
blindly to give up my most
valuable asset class for what?
490
00:27:09,040 --> 00:27:12,120
Just because you feel like
trying to pitch me right?
491
00:27:12,960 --> 00:27:15,040
Yes.
And this is where, OK, this is
492
00:27:15,040 --> 00:27:17,440
where we could turn the
conversation of something really
493
00:27:17,440 --> 00:27:21,240
life giving.
And that is the value of real
494
00:27:21,240 --> 00:27:23,960
authentic relationships.
So, you know, that's another
495
00:27:23,960 --> 00:27:26,080
word that we throw around is
authenticity.
496
00:27:26,320 --> 00:27:29,640
The only way that I can be
authentic is if I know myself.
497
00:27:30,920 --> 00:27:34,120
If I know myself and I
understand that, what do I have
498
00:27:34,120 --> 00:27:36,440
to give this?
This is somebody that I want to
499
00:27:36,440 --> 00:27:39,720
know, what do I have to give
this to this person?
500
00:27:39,720 --> 00:27:41,200
Can I introduce them to
somebody?
501
00:27:41,200 --> 00:27:43,680
Is there something that they're
working on that I can add value
502
00:27:43,680 --> 00:27:47,040
to from my expertise there?
There are a number of ways.
503
00:27:47,040 --> 00:27:50,520
We do a whole podcast on that.
But the point I'm trying to make
504
00:27:50,520 --> 00:27:53,920
is that it really boils down to
relationships.
505
00:27:53,920 --> 00:27:56,880
I've been studying trust, trust
and alignment.
506
00:27:56,880 --> 00:28:01,840
And you know, when I think about
trust, it's it's not only do I
507
00:28:01,840 --> 00:28:07,800
trust you, but do I feel safe
and trusting you is there.
508
00:28:07,800 --> 00:28:12,920
And it's the psychological
safety, not the coddling type
509
00:28:12,920 --> 00:28:17,000
where, you know, kind of place
to the lowest level of who I am,
510
00:28:17,000 --> 00:28:22,640
but it's more of the the the
vibe of psychological safety.
511
00:28:22,640 --> 00:28:26,480
The vibe of psychological safety
is a very, very powerful vibe.
512
00:28:26,480 --> 00:28:30,160
It says it creates a platform
where Arthur, you and I can talk
513
00:28:30,160 --> 00:28:33,600
about anything and you know, you
feel safe and I feel safe.
514
00:28:33,640 --> 00:28:35,440
And we know what there's going
to be at the end of the
515
00:28:35,440 --> 00:28:37,480
conversation.
This could be mutual respect.
516
00:28:37,920 --> 00:28:40,240
And if there are actions that
come out of it, so be it.
517
00:28:40,240 --> 00:28:44,720
If there aren't, so be it.
But it's a vibe that you send
518
00:28:44,720 --> 00:28:47,880
out that says, Hey, I want to
have a conversation with you,
519
00:28:47,880 --> 00:28:49,400
just to get to know you as a
human.
520
00:28:50,320 --> 00:28:56,360
Do you think that that vibe can
be one that a person can learn
521
00:28:56,400 --> 00:28:59,560
how to receive and digest
properly?
522
00:28:59,680 --> 00:29:02,760
In other words, not properly
with accuracy?
523
00:29:03,320 --> 00:29:07,040
So let me just give an example.
I know this is not about me, but
524
00:29:07,320 --> 00:29:10,880
I can walk into a room now and
I'm not going to go talk to that
525
00:29:10,880 --> 00:29:12,280
person.
I'm not going to go talk to that
526
00:29:12,280 --> 00:29:15,320
person.
But I'm going over there and I
527
00:29:15,320 --> 00:29:17,560
don't know what it is.
It's something magical.
528
00:29:17,880 --> 00:29:20,160
And I'm usually right.
I'm not right all the time, but
529
00:29:20,160 --> 00:29:23,440
I'm usually right, right?
Like because I would have
530
00:29:23,440 --> 00:29:26,240
engaged with somebody that I
felt a good vibe from and then
531
00:29:26,240 --> 00:29:28,560
I'd go to the person that I felt
the bad vibe from and I was
532
00:29:28,560 --> 00:29:30,680
right.
Like, this is like, I've got to
533
00:29:30,680 --> 00:29:34,960
go take a shower, right?
So is that something you can
534
00:29:34,960 --> 00:29:37,920
learn?
I think you can develop.
535
00:29:38,000 --> 00:29:41,720
You can absolutely develop that.
But what you're talking about is
536
00:29:41,720 --> 00:29:44,280
energetic alignment.
Do you feel a vibrational
537
00:29:44,280 --> 00:29:46,600
frequency?
Einstein said.
538
00:29:46,600 --> 00:29:48,760
Everything is energy and that's
all there is to it.
539
00:29:48,920 --> 00:29:51,160
That's right.
And so you feel a vibrational
540
00:29:51,160 --> 00:29:55,000
frequency from someone when you
walk into a room.
541
00:29:55,000 --> 00:29:57,520
I get the same sensation.
I walk into a room and
542
00:29:57,600 --> 00:30:00,440
immediately I'll gravitate to
someone.
543
00:30:01,080 --> 00:30:05,080
And it could be just something
that I feel about that person,
544
00:30:05,080 --> 00:30:07,240
like I really want to talk and
get to that person.
545
00:30:08,440 --> 00:30:12,080
By the same token, there could
be someone where I don't even
546
00:30:12,080 --> 00:30:14,760
know that person.
I'm 25 feet away from that
547
00:30:14,760 --> 00:30:17,360
person, but I don't want to get
anywhere near that person.
548
00:30:17,400 --> 00:30:21,040
And a lot of times what happens
in networking events is when
549
00:30:21,040 --> 00:30:25,080
somebody goes into a room with
get energy, like I'm going to
550
00:30:25,080 --> 00:30:28,680
get something from this room
instead of who can I meet and
551
00:30:28,680 --> 00:30:32,120
how can I serve?
You can feel that energy.
552
00:30:32,600 --> 00:30:36,840
It's a very distinct energy.
So I think it's something else
553
00:30:36,840 --> 00:30:40,160
that more and more people are
understanding what that
554
00:30:40,160 --> 00:30:44,360
interchange is like.
But you can also feel that over
555
00:30:44,360 --> 00:30:47,560
LinkedIn or over any message.
You could feel it over e-mail
556
00:30:48,600 --> 00:30:52,400
when someone comes with comes at
you like in an angry tone, you
557
00:30:52,400 --> 00:30:56,200
could feel that.
One of those I think that is so
558
00:30:56,200 --> 00:31:01,160
dangerous is the, you know,
making decisions based on A1
559
00:31:01,160 --> 00:31:07,320
dimensional e-mail or only from
maybe messaging.
560
00:31:07,760 --> 00:31:09,520
I was thinking, I was thinking,
I'm sorry to interrupt, but I
561
00:31:09,520 --> 00:31:11,360
was thinking about this the
other day just so I happened to
562
00:31:11,360 --> 00:31:15,080
pop in my mind for some reason,
but there was somebody that
563
00:31:15,080 --> 00:31:18,960
wanted to come and stay at my
apartment in New York, right?
564
00:31:18,960 --> 00:31:22,520
Friend of mine, totally casual,
nothing, you know, long time
565
00:31:22,520 --> 00:31:26,720
relationship.
And I in my text I said NP which
566
00:31:26,720 --> 00:31:31,720
means no problem to me.
He took it as not possible and
567
00:31:31,720 --> 00:31:34,760
he got pissed right?
So I mean, just got to be
568
00:31:34,760 --> 00:31:38,720
careful with tasks, right?
Wow, Exactly.
569
00:31:38,720 --> 00:31:41,800
It's yeah.
I mean, communication happens on
570
00:31:41,800 --> 00:31:44,360
so many levels when you talk
about spiritual, intellectual
571
00:31:44,360 --> 00:31:46,880
and physical.
You can communicate with my body
572
00:31:46,880 --> 00:31:49,280
language.
I can communicate with my words,
573
00:31:49,720 --> 00:31:51,320
I can communicate with my
energy.
574
00:31:51,400 --> 00:31:54,800
I mean, if I'm leaning in and
listening and, you know, nodding
575
00:31:54,800 --> 00:31:57,800
in a way that's validating and
affirming for you, you're going
576
00:31:57,800 --> 00:32:01,800
to want to talk to me even more.
So that's part of psychological
577
00:32:01,800 --> 00:32:05,680
safety as well, is allowing
people to be who they are.
578
00:32:05,760 --> 00:32:08,920
You know, I always say every act
is an act of self definition.
579
00:32:08,960 --> 00:32:13,840
And if you really think about
that, we show up as who we are,
580
00:32:13,960 --> 00:32:18,360
who we really are.
You know, I read a long time ago
581
00:32:18,400 --> 00:32:22,880
How to Win Friends and Influence
People, and those lessons framed
582
00:32:23,320 --> 00:32:27,760
how I interact with people in
large part to this day.
583
00:32:28,760 --> 00:32:32,440
And I will admit that a lot of
it came naturally to me just
584
00:32:32,440 --> 00:32:34,160
because of the environment I
grew up in.
585
00:32:35,120 --> 00:32:37,800
Like I would like a lot of
people.
586
00:32:37,800 --> 00:32:41,480
I was running through walls and
not paying attention and not
587
00:32:41,480 --> 00:32:44,640
being a good listener and just
making sure that I could feed my
588
00:32:44,640 --> 00:32:46,560
kids, you know, doing what I had
to do.
589
00:32:46,840 --> 00:32:51,800
But the ACT, the position of
active listening is a rare
590
00:32:51,800 --> 00:32:55,320
talent because most people, I
should say that a lot of people
591
00:32:55,320 --> 00:32:58,320
are really not listening and
they're waiting for you to shut
592
00:32:58,320 --> 00:33:00,640
up so they can say the next
thing that's on their mind.
593
00:33:00,640 --> 00:33:03,560
And how do you deal with
somebody like that?
594
00:33:03,640 --> 00:33:08,560
Don't attempt to change anybody.
Like when I said every act is an
595
00:33:08,560 --> 00:33:13,640
act of self definition.
I've had people where you know,
596
00:33:13,640 --> 00:33:17,280
I've said yes to a 30 minute
phone call, a Zoom and they'll
597
00:33:17,280 --> 00:33:21,960
get on the call and talk for 29
minutes and it marked the 29
598
00:33:21,960 --> 00:33:23,920
minute mark.
Now it's different if I'm
599
00:33:23,920 --> 00:33:27,880
engaging them, OK, maybe maybe
they're telling me about them
600
00:33:27,920 --> 00:33:30,600
themselves or their product.
You know, they're, I'm curious,
601
00:33:30,600 --> 00:33:33,400
they're I'm asking them
questions.
602
00:33:33,400 --> 00:33:37,360
I'm talking about when I get on
a call and the next breath that
603
00:33:37,360 --> 00:33:42,240
they take is 29 minutes later it
I don't know where to go with
604
00:33:42,240 --> 00:33:44,160
that because there's no
exchange.
605
00:33:44,880 --> 00:33:47,040
There's no, I think
conversations that are most
606
00:33:47,040 --> 00:33:50,680
productive have a tempo to them
that if you're making a
607
00:33:50,680 --> 00:33:53,640
statement, then I'm responding
to that based from my
608
00:33:53,640 --> 00:33:56,120
experience.
But my intention is always to
609
00:33:56,120 --> 00:33:59,240
add something to the
conversation to not to, you
610
00:33:59,240 --> 00:34:01,240
know, go into coaching mode.
That's not what I'm talking
611
00:34:01,240 --> 00:34:03,840
about, but to help them
understand that maybe I'm really
612
00:34:03,840 --> 00:34:06,240
excited about what they're doing
and you know, wow, have you,
613
00:34:06,320 --> 00:34:08,280
have you ever thought about this
or have you, have you ever
614
00:34:08,280 --> 00:34:10,800
thought about that?
So that's where you can start
615
00:34:10,800 --> 00:34:15,159
stacking really good ideas and
stacking momentum on any idea
616
00:34:15,159 --> 00:34:16,639
when you collaborate with
someone.
617
00:34:16,639 --> 00:34:18,480
To me, that's true
collaboration.
618
00:34:19,080 --> 00:34:21,800
Collaboration isn't let me get
on the phone with Arthur and try
619
00:34:21,800 --> 00:34:25,000
to sell them something, right?
That's not that.
620
00:34:25,480 --> 00:34:28,360
Like I said, I don't, I don't
get my knickers in the twist
621
00:34:28,360 --> 00:34:30,040
about it.
I just, I'm entertained.
622
00:34:30,040 --> 00:34:33,120
It's like, OK, I see what's
going on here, right?
623
00:34:33,679 --> 00:34:38,560
It's part of, I think it's part
of the way that we are in
624
00:34:38,560 --> 00:34:41,520
society.
Think about how self-centered,
625
00:34:41,639 --> 00:34:43,440
how it's easy to be
self-centered.
626
00:34:43,440 --> 00:34:48,360
So I'm in my world, I'm on my
Zoom, I'm on my phone, I'm
627
00:34:48,360 --> 00:34:51,800
having my conversations.
If I don't get myself off
628
00:34:51,800 --> 00:34:55,880
myself, like get myself off my
mind and start focusing on
629
00:34:55,880 --> 00:35:00,080
something or someone else, it's
very easy to stay in that closed
630
00:35:00,080 --> 00:35:04,600
environment.
So This is why even, you know,
631
00:35:04,600 --> 00:35:08,080
when we talk about next Gen.
leaders and preparing next Gen.
632
00:35:08,080 --> 00:35:11,440
leaders to take the reins of
maybe a highly successful
633
00:35:11,440 --> 00:35:15,720
organization, it's about helping
to activate the capacity that's
634
00:35:15,720 --> 00:35:18,000
already in them.
Not from the standpoint of
635
00:35:18,000 --> 00:35:20,480
they're not good enough, but
helping them to see that there's
636
00:35:20,480 --> 00:35:24,000
so much more, there's so much
more opportunity that their
637
00:35:24,000 --> 00:35:27,560
voice does matter, that there is
a strength within them and
638
00:35:27,560 --> 00:35:31,040
helping them to voice what they
think and how they feel from a
639
00:35:31,040 --> 00:35:35,480
place of empowerment, not from a
place of like maybe sitting
640
00:35:35,480 --> 00:35:40,240
offside the table.
So rising leaders, even senior
641
00:35:40,240 --> 00:35:43,640
leaders, you know, a lot of this
goes with for senior leaders as
642
00:35:43,640 --> 00:35:45,120
well.
In the corporate environment
643
00:35:45,120 --> 00:35:49,080
right now, there's a lot of fear
because if you don't conform,
644
00:35:49,200 --> 00:35:52,680
you might be the next one cut.
If you don't agree, if you
645
00:35:52,680 --> 00:35:56,760
express a contrarian view, there
might be consequences.
646
00:35:57,640 --> 00:35:59,840
There's a lot of unhealthy
behavior that's going on in
647
00:35:59,840 --> 00:36:02,920
corporations.
And I am found in determined to
648
00:36:02,920 --> 00:36:07,120
be a solution for teens that are
really hurting in terms of
649
00:36:07,360 --> 00:36:10,560
feeling safe saying, hey, you
know what, Arthur?
650
00:36:10,640 --> 00:36:13,000
That's a great idea.
But I have something that I
651
00:36:13,000 --> 00:36:15,880
think would work even better.
You know, would you be open to
652
00:36:15,880 --> 00:36:19,000
hearing what I have to say?
But people don't feel safe
653
00:36:19,000 --> 00:36:21,120
saying that.
Or hey, Arthur, I think that's
654
00:36:21,120 --> 00:36:22,520
good.
But here's a challenge that I
655
00:36:22,520 --> 00:36:26,640
think we might have.
So it's an anthem to me because
656
00:36:26,760 --> 00:36:31,120
of live in a different world,
I'm not subject to being fired,
657
00:36:31,120 --> 00:36:34,680
right.
Do you think that this if you
658
00:36:34,680 --> 00:36:38,240
looked at the last 10 years, is
that level of fear something
659
00:36:38,240 --> 00:36:40,840
that's increased?
Let me ask it a different way.
660
00:36:40,840 --> 00:36:46,200
They are seemingly are companies
and I don't know anybody of any
661
00:36:46,200 --> 00:36:50,880
consequence at very, very large
public companies that are middle
662
00:36:50,880 --> 00:36:53,520
market employees.
I just don't know that, right?
663
00:36:53,520 --> 00:36:56,240
So I don't know how, for
example, if you're describing
664
00:36:56,240 --> 00:36:59,520
how they feel, I don't know
those people, but I know people
665
00:36:59,520 --> 00:37:03,400
that are in reasonably big
companies that are five years
666
00:37:03,400 --> 00:37:07,600
old that are wildly successful,
that were founded by younger
667
00:37:07,600 --> 00:37:10,040
people.
And the culture is.
668
00:37:10,440 --> 00:37:13,320
Yeah, that's.
Thanks for sharing that idea.
669
00:37:13,520 --> 00:37:15,440
Let's dig in and see if it makes
sense.
670
00:37:15,440 --> 00:37:20,840
So it's the opposite of fear.
And do you think that this is
671
00:37:20,840 --> 00:37:23,880
pervasive in certain size or is
it?
672
00:37:24,400 --> 00:37:27,040
Yeah, I just don't.
I don't see what you see.
673
00:37:27,400 --> 00:37:30,840
So I'm just wondering, you know,
is everybody running?
674
00:37:31,160 --> 00:37:34,680
I mean, naturally people want to
manage up so they get promoted,
675
00:37:34,840 --> 00:37:37,640
make more money, take care of
their families, not get fired,
676
00:37:37,640 --> 00:37:40,440
all that kind of stuff, right.
So that's just natural, right?
677
00:37:41,240 --> 00:37:45,240
But is that still pervasive in
big companies where people are
678
00:37:45,600 --> 00:37:48,440
worried about getting the axe?
If it's a yes or no question I
679
00:37:48,440 --> 00:37:50,520
would have.
To say yes, just based on my
680
00:37:50,520 --> 00:37:52,440
observations.
Probably not a yes or no
681
00:37:52,440 --> 00:37:55,800
question, but that's OK.
What and?
682
00:37:55,800 --> 00:37:58,840
This is where we come down to
communication and relationships.
683
00:37:59,080 --> 00:38:03,720
If I'm able to communicate what
I'm thinking in a way that I
684
00:38:03,720 --> 00:38:06,400
feel OK, Arthur's going to
listen to me.
685
00:38:06,400 --> 00:38:09,440
Even if he says I'm all washed
up, at least I know he's going
686
00:38:09,440 --> 00:38:12,680
to listen to my idea.
When we when there's a pattern,
687
00:38:12,680 --> 00:38:14,840
and this goes back to the the
work that I did with Bob
688
00:38:14,840 --> 00:38:18,560
Proctor, he called it paradigms.
But there is also a corporate
689
00:38:18,560 --> 00:38:20,600
paradigm.
It's called corporate culture.
690
00:38:20,840 --> 00:38:23,320
Yeah.
And if there's a culture of
691
00:38:23,400 --> 00:38:26,840
retaliation, if there's a
culture of fear, the vibrational
692
00:38:26,840 --> 00:38:30,240
energy of fear is very, very
heavy and it can catch on to
693
00:38:30,240 --> 00:38:33,320
people very, very easily.
There are psychological studies
694
00:38:33,320 --> 00:38:36,960
that say that 80% of our
thoughts on a day-to-day basis
695
00:38:36,960 --> 00:38:41,200
are negative, and 90% of our
thoughts from one day to the
696
00:38:41,200 --> 00:38:45,080
next are the same.
Yeah, well, I can see how if
697
00:38:45,080 --> 00:38:47,160
you're.
Always operate.
698
00:38:47,160 --> 00:38:50,120
If you're spending so much time
day in day out working in a
699
00:38:50,120 --> 00:38:55,120
corporate environment, you can
be totally distracted by your
700
00:38:55,120 --> 00:38:57,920
objective.
Totally distracted from from
701
00:38:57,920 --> 00:39:01,640
your objective because you're
consumed by fear, right?
702
00:39:01,960 --> 00:39:03,720
You're consumed by fear and
this.
703
00:39:03,720 --> 00:39:06,640
Is why, like I love to work with
senior executive teams and
704
00:39:06,640 --> 00:39:09,720
here's why.
Because if I can get AC Level
705
00:39:09,720 --> 00:39:13,160
Suite to be thinking, acting,
and operating in a way that
706
00:39:13,160 --> 00:39:17,320
they're creating an open
environment for those ideas to
707
00:39:17,320 --> 00:39:19,800
rise up.
And they're also setting an
708
00:39:19,800 --> 00:39:23,880
example of what it means to
create alignment with an
709
00:39:23,880 --> 00:39:27,400
organization, what it means to
create trust, a platform of
710
00:39:27,400 --> 00:39:31,960
trust, what it means to grow
together as an organization, for
711
00:39:31,960 --> 00:39:34,840
true growth to happen.
It's not just one person.
712
00:39:34,840 --> 00:39:38,640
It's not just coming from
strategy, is coming from
713
00:39:38,680 --> 00:39:41,600
everybody.
Everyone along the way has to
714
00:39:41,920 --> 00:39:45,560
buy into that strategy and
understand that their piece of
715
00:39:45,560 --> 00:39:48,400
executing that strategy is
vitally important to the overall
716
00:39:48,400 --> 00:39:52,600
success of the organization.
Well, if I feel separate from
717
00:39:52,600 --> 00:39:56,680
either my manager or the manager
above me, if I feel separation
718
00:39:56,680 --> 00:40:01,680
and distrust, if I have fear of
speaking up to say, hey, you
719
00:40:01,680 --> 00:40:05,280
know, Arthur, I I made a mistake
and I need your help to correct
720
00:40:05,280 --> 00:40:08,280
it so it doesn't happen again.
If I don't feel safe saying that
721
00:40:08,640 --> 00:40:10,920
to me, that's an issue within an
organization.
722
00:40:11,280 --> 00:40:13,400
Because if I'm running the
organization, if it's my
723
00:40:13,400 --> 00:40:17,320
company, I want to know.
Yeah, totally so.
724
00:40:17,400 --> 00:40:22,040
Do you find it just seems like a
daunting task to me and forgive
725
00:40:22,040 --> 00:40:25,760
me for saying that.
Like if you've got the founder
726
00:40:25,760 --> 00:40:30,000
of the company or the the the
hired gun CEO of already a big
727
00:40:30,000 --> 00:40:36,200
company and he's just a militant
bastard, that's going to trickle
728
00:40:36,200 --> 00:40:41,360
down to his reports, right?
In that case, is can you unravel
729
00:40:41,360 --> 00:40:45,120
that without getting rid of the
sentiment from the top in an
730
00:40:45,120 --> 00:40:46,560
organization like that?
I would.
731
00:40:46,560 --> 00:40:50,640
Say that the first, the first
person I would work with would
732
00:40:50,640 --> 00:40:53,760
be the CEO.
That person is probably in a
733
00:40:53,760 --> 00:40:57,760
place where he or she has been
operating at at that level in
734
00:40:57,760 --> 00:40:59,920
execution mode.
So they see the vision, they
735
00:40:59,920 --> 00:41:01,840
want to execute it.
Boom, boom, boom.
736
00:41:01,840 --> 00:41:04,280
I'm going to tell people what to
do, going to get everybody
737
00:41:04,280 --> 00:41:06,800
running in the same direction.
But what they're lacking is an
738
00:41:06,800 --> 00:41:08,400
understanding that people are
involved.
739
00:41:08,480 --> 00:41:10,680
There's a sensitivity, you know,
there's an empathy.
740
00:41:10,880 --> 00:41:13,920
Generally people who are, I'll
say this for myself, so I'm
741
00:41:13,960 --> 00:41:16,960
very, very high.
I very high D on the disk.
742
00:41:17,560 --> 00:41:24,360
So I am very focused on results
and it has been over years that
743
00:41:24,360 --> 00:41:28,160
I've worked on myself in terms
of understanding that empathy is
744
00:41:28,160 --> 00:41:30,600
just as important.
Slowing down is just as
745
00:41:30,600 --> 00:41:33,000
important.
There's a time to execute and
746
00:41:33,000 --> 00:41:36,880
there's a time to stay and
that's the self-awareness that
747
00:41:36,880 --> 00:41:40,680
Bob gave me working with him.
He said to me, he said, he said
748
00:41:40,680 --> 00:41:43,280
you've got to slow down.
He said, what do you mean slow
749
00:41:43,280 --> 00:41:44,600
down?
I want to hit this target
750
00:41:44,600 --> 00:41:49,080
before, you know, targeting and
I want to exceed the target.
751
00:41:49,080 --> 00:41:50,880
I want to exceed the ball.
I get it.
752
00:41:51,840 --> 00:41:53,440
You know, he would say to me,
whoa.
753
00:41:53,800 --> 00:41:58,440
Just like, take a beat, take a
breath, take time off, he would
754
00:41:58,440 --> 00:41:59,640
tell me.
Take time off.
755
00:41:59,640 --> 00:42:03,680
Because it was a lack of aware.
That was a blind spot for me.
756
00:42:04,040 --> 00:42:08,960
It was a lack of awareness that
I was charging so hard, so fast.
757
00:42:09,720 --> 00:42:13,080
Creating results, but at the
expense of what?
758
00:42:13,600 --> 00:42:17,280
And missing the opportunities to
the right and to the left to
759
00:42:17,280 --> 00:42:19,800
cultivate these beautiful
relationships with these
760
00:42:19,800 --> 00:42:22,400
beautiful people.
Meanwhile, you had done that.
761
00:42:22,920 --> 00:42:26,600
At Fannie Mae.
So you just did you fall back
762
00:42:26,600 --> 00:42:29,480
into your old habits, you know,
Fannie Mae?
763
00:42:29,480 --> 00:42:32,160
Was like I said, it was a very
interesting organization.
764
00:42:32,200 --> 00:42:36,560
The teams that I worked with
were all individually very
765
00:42:36,560 --> 00:42:39,200
experienced professionals.
They were all subject matter
766
00:42:39,200 --> 00:42:42,880
experts, whether it was credit
risk or capital markets
767
00:42:42,920 --> 00:42:46,840
servicing, They were all subject
matter experts and they're all
768
00:42:46,840 --> 00:42:48,880
brilliant people.
What I helped them to
769
00:42:48,880 --> 00:42:52,440
understand, at least this is
what I was told by them after I
770
00:42:52,440 --> 00:42:56,320
left, what I helped them to
understand was that they were, I
771
00:42:56,320 --> 00:43:00,040
was a safe haven for them in an
environment where retaliation
772
00:43:00,040 --> 00:43:02,600
was very common.
Unfortunately.
773
00:43:02,600 --> 00:43:05,560
I mean, that was my experience.
I won't say that that's how the
774
00:43:05,560 --> 00:43:08,320
organization is, but retaliation
was common.
775
00:43:08,320 --> 00:43:11,560
And that part of it was very,
very difficult for me because I
776
00:43:11,560 --> 00:43:13,880
always believe in giving people
a chance.
777
00:43:13,880 --> 00:43:16,400
If you're not doing something
right and you work for me, it's
778
00:43:16,400 --> 00:43:19,680
up to me to have a conversation
with you, to say here's what I'm
779
00:43:19,680 --> 00:43:23,720
noticing, what's going on.
Is there something that I don't
780
00:43:23,720 --> 00:43:25,760
know?
A lot of times people are going
781
00:43:25,760 --> 00:43:27,680
through personal stuff.
Yeah.
782
00:43:27,680 --> 00:43:29,160
You don't know what's going on
behind people's.
783
00:43:29,240 --> 00:43:33,120
Doors exactly, so you know.
It was it was part of my
784
00:43:33,120 --> 00:43:34,880
experience there.
I think that's what made it so
785
00:43:34,880 --> 00:43:38,880
stressful is that there was,
there were lots of expectations.
786
00:43:38,880 --> 00:43:41,400
I mean, credit risk.
It was at a time when the the
787
00:43:41,400 --> 00:43:44,440
industry was consolidating.
We were still expected to do
788
00:43:44,440 --> 00:43:46,840
certain numbers.
Also profitability.
789
00:43:46,840 --> 00:43:50,800
It was an organization where you
absolutely had to manage up
790
00:43:50,920 --> 00:43:53,640
while also taking care of the
people.
791
00:43:53,640 --> 00:43:56,480
But to me, taking care of the
people was a priority because I
792
00:43:56,480 --> 00:43:59,120
wanted to help them.
I wanted to sew into them so
793
00:43:59,120 --> 00:44:01,000
they could get promoted.
And these are people with
794
00:44:01,000 --> 00:44:03,520
families.
So I think at the end of the
795
00:44:03,520 --> 00:44:06,760
day, I'm probably not the best
fit to go into a role like that
796
00:44:06,760 --> 00:44:10,200
because I only because of the
way that I think about people.
797
00:44:11,440 --> 00:44:14,040
I don't know.
You produced, you know. 4 to 8,
798
00:44:14,040 --> 00:44:15,720
eight to 16 or whatever the
number was.
799
00:44:16,240 --> 00:44:19,400
Yeah, 4 to 8 to 12.
I mean, from that standpoint,
800
00:44:19,400 --> 00:44:23,080
yes, I absolutely loved it.
Did I get like so jazzed up at
801
00:44:23,080 --> 00:44:24,760
those numbers?
Absolutely.
802
00:44:25,040 --> 00:44:27,680
It was the team, you know, it,
it was really them.
803
00:44:27,680 --> 00:44:30,720
I mean, we won awards.
It was so much fun from that
804
00:44:30,720 --> 00:44:32,560
standpoint, it it was really
fun.
805
00:44:32,800 --> 00:44:37,080
But could I have survive there
long term?
806
00:44:37,440 --> 00:44:40,320
I don't think I would be healthy
if I did.
807
00:44:40,560 --> 00:44:43,560
Probably true.
So we, we only have a few
808
00:44:43,560 --> 00:44:47,520
minutes left and I apologize
because I have to run because I
809
00:44:47,520 --> 00:44:50,560
could stay another hour easily,
maybe 2.
810
00:44:51,240 --> 00:44:54,360
So is there something else you'd
just like to go on record and
811
00:44:54,360 --> 00:44:57,920
share with the group before we
exit?
812
00:44:58,960 --> 00:45:03,600
Because I've I've sorted swirled
around the conversation on your
813
00:45:03,600 --> 00:45:05,080
hair a little bit, but I
appreciate it.
814
00:45:05,560 --> 00:45:08,760
Oh yeah, absolutely the one.
Thing I would say, Arthur, is
815
00:45:08,760 --> 00:45:10,560
don't be afraid to invest in
yourself.
816
00:45:11,520 --> 00:45:13,800
I mean, if you're really looking
to accomplish something more
817
00:45:13,800 --> 00:45:16,080
than where you are.
I think to me, one of the
818
00:45:16,080 --> 00:45:19,960
saddest things is when people
settle when they don't go for
819
00:45:19,960 --> 00:45:22,680
something bigger or maybe even
start their own business when
820
00:45:22,680 --> 00:45:25,280
they don't do it because they
feel like they can't.
821
00:45:25,920 --> 00:45:27,360
You know, I don't have enough
time.
822
00:45:27,360 --> 00:45:30,000
I don't have enough money, I
don't have the right education.
823
00:45:30,280 --> 00:45:33,840
It's very easy for us to look at
all the things that we don't or
824
00:45:33,840 --> 00:45:36,760
we aren't.
And what I want people to
825
00:45:36,760 --> 00:45:39,960
understand is that power and
potential has to be activated.
826
00:45:40,120 --> 00:45:43,080
It's not something that, I mean,
there are some people who are
827
00:45:43,080 --> 00:45:44,680
natural born leaders.
Yes.
828
00:45:44,680 --> 00:45:47,240
When we want to accomplish
something more than we've ever
829
00:45:47,240 --> 00:45:51,000
done, we have to grow because
it's beyond our level of
830
00:45:51,000 --> 00:45:53,400
understanding.
That's where I think the work of
831
00:45:53,400 --> 00:45:58,640
Napoleon Hill and for me, Bob
Proctor was pivotal in my life.
832
00:45:58,640 --> 00:46:00,560
It was just, yeah, sure seems
that way.
833
00:46:00,800 --> 00:46:03,240
What?
The firm that you mentioned
834
00:46:03,240 --> 00:46:07,640
earlier that you're associated
with, Spark, was it Spark
835
00:46:07,640 --> 00:46:09,000
Brilliance?
Yes, Spark.
836
00:46:09,000 --> 00:46:13,760
Brilliance.com Jackie Ensinger
Jackie is a brilliant, brilliant
837
00:46:13,760 --> 00:46:15,880
woman.
She was educated at Duke and
838
00:46:15,880 --> 00:46:19,680
Harvard in the methodology of
positive psychology, and she's
839
00:46:19,680 --> 00:46:22,560
created all of the programs that
we coach and facilitate.
840
00:46:22,600 --> 00:46:24,960
She's amazing.
I could talk for an hour about
841
00:46:24,960 --> 00:46:28,840
Jackie, but she's just beyond
her exceptional talent.
842
00:46:28,840 --> 00:46:32,960
She's just a really good person.
She's a really cheering, loving
843
00:46:32,960 --> 00:46:35,400
leader.
Yeah, so.
844
00:46:35,640 --> 00:46:37,440
Make note of that.
Everybody spark.
845
00:46:37,440 --> 00:46:41,240
Brilliant.
Yeah, Kate, people can get to
846
00:46:41,240 --> 00:46:43,440
you on LinkedIn.
Absolutely.
847
00:46:43,840 --> 00:46:47,240
Absolutely.
Yes, So Kate Wilks W.
848
00:46:47,240 --> 00:46:53,240
ILKES yes, thank you.
Kate with AC do you think?
849
00:46:53,240 --> 00:46:58,680
We could do this again in like a
month or so because there's lots
850
00:46:58,680 --> 00:46:59,800
of stuff I'd.
Like to talk?
851
00:46:59,800 --> 00:47:02,480
About I always enjoy my
conversations.
852
00:47:02,480 --> 00:47:04,320
With you, it would be an
absolute pleasure.
853
00:47:04,400 --> 00:47:05,320
Thank you.
Very kind.
854
00:47:05,560 --> 00:47:08,640
Yeah, I really appreciate you.
Doing this my my pleasure and
855
00:47:08,640 --> 00:47:10,240
honor to have you on the
program.
856
00:47:10,400 --> 00:47:13,280
Super appreciate it.
So happy holidays to you and
857
00:47:13,280 --> 00:47:15,320
your.
Family, yeah, thank you to you
858
00:47:15,320 --> 00:47:16,600
and everybody.
Who's listening?
859
00:47:17,000 --> 00:47:19,400
Thank you for joining us today
and sharing with us the only
860
00:47:19,400 --> 00:47:21,760
thing you can't make more of.
And that's your time.
861
00:47:23,480 --> 00:47:25,000
Thank you.
Stick with us for the second.